Customer Success Manager

Kochi

Job Description

Job Overview :

The Customer Success Manager will play a critical role in ensuring the successful onboarding of new clients and driving renewals to maximize customer satisfaction and retention.

Responsibilities :

Serve as the primary point of contact for new clients, guiding them through the onboarding process and ensuring a smooth transition to our cloud solutions and services.
Develop strong relationships with key stakeholders within client organizations, understanding their business needs, goals, and challenges.
Collaborate with sales and implementation teams to facilitate the successful deployment and configuration of cloud products and services.
Conduct regular check-ins with clients to assess satisfaction, gather feedback, and address any concerns or issues in a timely manner.
Proactively identify opportunities to expand and upsell additional cloud solutions or services based on client needs and usage patterns.
Lead the renewal process, working closely with clients to understand their evolving requirements and negotiate contract renewals to drive retention and revenue growth.
Provide product training, educational resources, and best practices to help clients maximize the value of our cloud offerings.
Track and report key performance metrics related to customer satisfaction, onboarding success, and renewal rates.

Qualifications :

Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field; Master’s degree preferred.
Proven experience in customer success, account management, or related roles, preferably in the technology or cloud computing industry.
Strong interpersonal skills with the ability to build rapport and trust with clients at all levels of the organization.
Excellent communication and negotiation skills, with the ability to articulate value propositions and influence decision-making.
Strategic thinker with a customer-centric mindset and a passion for driving customer success and satisfaction.
Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and other productivity tools.
Knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and SaaS solutions is a plus.

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How to apply?

We are looking to build a talented, passionate and diverse team, where everyone has ownership of our mission and a role to play in our growth.

If you are interested to work for Radioso Resources, please send us your CV with Job Ref. No. in the subject by email for our review and we will write to you, our feedback.

Email: career@radiosoresources.com

Note: Please note that Radioso Resources never requests application fees from job candidates at any stage of the recruitment process and advises anyone with concerns to contact the local authorities. Any communication from Radioso Resources will come from @radiosoresources.com domain only.

Customer Success Manager

Job Description

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